ProEase Property Services
Frequently Asked Questions
Have Questions? We Have Answers.
Whether you’re a homeowner, landlord, property manager, restaurant operator, business owner or facility manager, you probably have a few questions before booking with ProEase. Here are some of the questions we hear most often.
Oakville
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Brampton
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Mississauga
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Etobicoke
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Toronto
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North York
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Vaughan
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Oakville
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Brampton
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Mississauga
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Etobicoke
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Toronto
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North York
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Vaughan
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What services does ProEase provide?
ProEase provides a wide range of exterior property services for residential, commercial and industrial properties, including:
Services
Do you offer recurring service?
Absolutely. A proactive approach to home and property maintenance is one of the best ways to keep a property looking its best and prevent small maintenance issues from becoming larger problems.
Many properties benefit from scheduled seasonal or recurring service rather than waiting until something needs immediate attention. Recurring service can also take the responsibility of remembering routine maintenance off your plate.
We’ll help determine a schedule that makes sense for your property and the services you require.
Do you work year-round?
Absolutely. ProEase operates year-round, with a variety of seasonal services that keep our team working throughout the year.
Different seasons bring different property-maintenance needs, and our services are designed to help property owners stay ahead of them.
Can ProEase remove items or materials from my property?
Absolutely. When contracted for junk removal, demolition or property cleanup, our team can remove the agreed-upon items and materials from the property.
We’ll confirm the scope during the quoting process and arrive prepared with the appropriate equipment and resources. Materials are handled and disposed of safely and in an environmentally conscious manner wherever practical.
Can ProEase help prepare my property for sale?
Absolutely. Curb appeal and a clean, clutter-free property can make a significant difference when selling a home or commercial property.
We can help get the exterior looking clean, fresh and well maintained so you can present your property in its best possible condition to prospective buyers.
Can ProEase help prepare a property for a tenant?
Yes. A clean and well-maintained property creates a better first impression for new tenants and helps establish expectations for how the property should be cared for.
We can help property owners and managers get the exterior of a property looking its best before a new tenant takes possession.
Property Types & Service Areas
What types of properties does ProEase service?
Residential, commercial and industrial — absolutely.
We work with homeowners, landlords, property managers, businesses, restaurants, condominium properties, multi-unit buildings, industrial facilities and other property owners throughout our service area.
Every property has different requirements, so we tailor the scope of work, scheduling and approach to the property and service being requested.
Do you service restaurants?
Yes! Restaurants and food-service properties have unique exterior maintenance needs, from customer-facing areas and entrances to parking areas, access points and other high-traffic spaces.
We understand that scheduling is particularly important for restaurants, and we’ll work with you to coordinate service around your operating requirements wherever possible.
Do you provide services for rental properties?
Yes. We work with landlords, property managers and tenants.
Tenants may hire ProEase directly for services such as junk removal or exterior cleaning. However, landlord approval may be required when the work alters the property, such as removing a shed, fence, deck or other structure.
When in doubt, tenants should confirm approval with the property owner before booking.
Do you service condominiums and multi-unit properties?
Yes. Our team works with condominium boards, property managers and residents of multi-unit properties.
We understand that these properties can involve shared spaces, access requirements and coordination with multiple residents or responsible parties. We’ll discuss those requirements when planning the work.
What areas does ProEase service?
ProEase currently services Brampton, Etobicoke, Mississauga, North York, Oakville, Toronto and Vaughan, as well as surrounding areas depending on the service and project requirements.
If you’re outside these areas, contact us anyway. Availability can depend on the size, type and location of the project.
Estimates & Payments
Do you provide free estimates?
Yes. In many cases, we can provide an accurate estimate over the phone based on the information you provide and photographs you’re able to send.
For larger or more complicated projects, an on-site assessment may be appropriate. We’ll let you know if we need to see the property before providing an estimate.
How can I pay?
We offer several convenient payment options:
- Credit card
- Cash
- Cheque
- EFT
- E-transfer
Commercial and larger clients can discuss payment arrangements with our team when appropriate.
Service Day Logistics
Do I need to be home?
In most cases, no.
Many ProEase services can be completed entirely from the exterior, so you generally don’t need to be home while our technicians are working.
Our technicians can provide electronic work orders, photographs and invoices to the email address we have on file, allowing you to stay informed without needing to be at the property.
If interior access or someone on-site is required, we’ll let you know in advance.
What should I do before ProEase arrives?
Please clear the service area of personal belongings, vehicles and other items that could interfere with the work.
If you’ve asked ProEase to remove or relocate items as part of the project, those items should be discussed and agreed upon during the quoting process so we can properly account for the work and arrive prepared.
What happens if the weather is bad?
Safety comes first.
If weather conditions make it unsafe for our team to work or prevent us from completing the service properly, we’ll reschedule for the earliest available day that works best with your schedule.
Will ProEase tell me if another service would benefit my property?
Yes. We offer full property inspections to help identify areas that may benefit from additional maintenance or ProEase services.
If our team notices something that deserves attention, we’ll explain what we’ve found and why it may be worth addressing. There is no obligation to proceed with additional work.
About ProEase
Is ProEase insured?
We sure are! ProEase carries commercial general liability insurance and WSIB coverage.
If your business, condominium, property-management company or other organization requires specific documentation before work begins, let us know.
What makes ProEase different?
We believe property maintenance should be easy to arrange, easy to understand and easy to manage.
That means clear communication, convenient scheduling, electronic documentation, photographs and a professional approach to every property we service.
Whether we’re working at a home, restaurant, commercial property or industrial facility, our goal is to make the experience straightforward from the first conversation to the completion of the job.
Still Have a Question?
Just ask!
Every property is different, and sometimes the easiest way to find the right solution is to talk it through. Contact ProEase, give us a call or send us some photos, and we’ll help you figure out the best way forward.